These Terms and Conditions govern the use of the online platform EASYBOOKING and the websites www.easybooking.sk, www.easybooking.cz, and other related subdomains.

1. INTRODUCTORY PROVISIONS

1.1. These Terms & Conditions (“Terms”) govern the legal relationship between:

R1 Systems s. r. o.
A. Hlinku 3058/12
926 01 Sereď
Slovak Republic
Company ID (IČO): 52536190
Tax ID (DIČ): 2121088970
Registered in the Commercial Register of the District Court Trnava, Section Sro, Entry No. 45269/T

(hereinafter the “Company”)

and (a) any visitor of the Website and (b) any User of the Service.

1.2. By accessing or using the Website or the Service, the Visitor or User agrees to be bound by these Terms.

1.3. Any matters not expressly regulated by these Terms shall be governed by the laws of the Slovak Republic.

2. DEFINITIONS

2.1. Website – the website available at www.easybooking.sk, www.easybooking.cz, and any related subdomains.

2.2. Content of the Website – all text, images, graphics, software, structures, and other materials displayed on the Website.

2.3. Visitor – any natural or legal person who accesses or views the Website without having completed registration as a User.

2.4. User – a legal entity that completes registration truthfully and uses the Service for business purposes. Any person authorised by the User to operate its account is considered a User for all legal purposes.

2.5. Registration – submission of a correctly completed registration form, acceptance of these Terms, and consent to the processing of personal data.

2.6. User Account – a workspace provided to the User for operating the Service, accessible via unique login credentials.

2.7. User Content – data and materials uploaded or generated by the User within the Service. User Content remains the exclusive property of the User.

2.8. Service – the EasyBooking reservation system enabling Users to accept service bookings from their clients through an online booking form integrated into the User’s website or provided separately by the Company.

2.9. Technical Device – any device capable of accessing the Website or Service (computer, smartphone, tablet, etc.).

2.10. Client of the User – any person booking a service with the User through the Service. No contractual relationship arises between the Client and the Company.

2.11. Payment Gateway – the external provider GoPay (GOPAY s.r.o., Planá 67, 370 01 Planá, Czech Republic, ID 26046768), used to process payments for the Service or payments made by Clients to Users.

2.12. Transaction – a successfully executed payment through the Payment Gateway.

2.13. Booking – the Client’s booking of the User’s service through the booking form.

2.14. Booking Form – an online form enabling the Client to perform a Booking via the Service.

2.15. Force Majeure – any event beyond the Company’s reasonable control, including electrical outages, cyberattacks, internet failures, natural disasters, or governmental intervention.

2.16. Gift Voucher – an electronic voucher product created or uploaded by the User within the Service, intended to cover (fully or partially) the price of the User’s services, or to provide a defined monetary value redeemable exclusively with the User. A Gift Voucher is issued by the User and delivered to the User’s Client after a successful Transaction, typically by email, together with a Unique Code.

2.17. Pass / Multi-Pass (Membership / Package) – an electronic product created or uploaded by the User within the Service, intended to provide a predefined number of entries, visits, units, minutes, or other redeemable benefits (e.g., 10 sessions, 5 procedures, 120 minutes) with the User. A Pass is issued by the User and delivered to the User’s Client after a successful Transaction, typically by email, together with a Unique Code.

2.18. Unique Code – a unique alphanumeric code assigned to a Gift Voucher or Pass, used for identification and redemption within the Service. A Unique Code may be redeemed only in accordance with the rules set by the User and the capabilities of the Service.

2.19. Voucher Product – a collective term for a Gift Voucher and a Pass.

2.20. Redemption of a Voucher Product – the use of a Unique Code by the User’s Client within a Booking or payment flow (as enabled by the User’s settings), which reduces the payable amount, settles the payable amount, or deducts the relevant units/entries.

2.21. User Wallet – the internal record of the User’s funds within the Service, where amounts received from the User’s Clients (including payments for Voucher Products) are credited after applicable fees are deducted under these Terms, and from which payouts are subsequently made in accordance with the payout schedule.

3. RULES FOR USING THE WEBSITE

3.1. Visitors may browse the Website using a compatible device.

3.2. Visitors must not interfere with the Website, Service, Company, Users, or third parties.

3.3. Visitors may not download, copy, or record any part of the Website without Company consent.

4. REGISTRATION AND ACCESS TO THE SERVICE

4.1. Access to the Service requires successful Registration.

4.2. Users must provide accurate and complete data. Providing incorrect data may result in termination of the User Account.

4.3. The User accepts these Terms by submitting the registration form.

4.4. Once registration is complete, the Company creates a User Account for access to the Service.

5. USER RIGHTS AND OBLIGATIONS

5.1. The User Account may be used only by the User.

5.2. The User is responsible for safeguarding login credentials.

5.3. Duplicate registrations are prohibited. The Company may delete duplicate accounts.

5.4. The Company does not archive User Content beyond what is required for the operation of the Service.

5.5. The User must pay for the Service according to the valid price list published on the Website.

5.6. The User must prevent unauthorized access to its account.

5.7. The User must report service defects within 3 days of discovery.

5.8. The User may terminate the use of the Service at any time. No refund is provided for fees already paid.

5.9. The User may not:

a) copy, modify, reverse engineer, decompile, sublicence, or distribute the Service,
b) interfere with the software or databases of the Company,
c) misuse trademarks, logos, or brand elements of the Company,
d) upload unlawful or infringing content.

5.10. The User is responsible for ensuring that use of the Service complies with applicable laws in their country.

5.11. All intellectual property of the Service belongs to the Company or its partners.

6. COMPANY RIGHTS AND OBLIGATIONS

6.1. The Company provides the Service for a fee or free of charge (trial packages), at its sole discretion.

6.2. The Company shall strive for continuous operation but does not guarantee uninterrupted availability.

6.3. The Company may suspend or terminate the User Account if the User violates the Terms.

6.4. The Company may request identity verification (e.g., 3D Secure) via GoPay.

6.5. The Company may use publicly available or legally obtained data for business purposes.

6.6. The Company may present the User’s logo and name as a reference unless the User withdraws this consent.

6.7. If the User delays payment for more than 10 days, the Company may suspend access to the Service.

7. FEES AND PAYMENTS

7.1. Fees for the Service are listed in the price list published on the Website.

7.2. Payments must be made through the Payment Gateway.

7.3. The fee is considered paid once credited to the Company’s account.

7.4. Prices are listed net of applicable VAT or taxes, which may apply based on the User’s jurisdiction.

8. PAYMENTS FROM CLIENTS TO USERS (INKASO MECHANISM)

8.1. Clients may pay the User’s services through the GoPay payment gateway. Payments are credited to the Company’s technical collection account (“Collection Account”).

8.2. Funds in the Collection Account:

• are not owned by the Company,

• belong entirely to the User,

• are held only temporarily for processing and settlement.

8.3. The User authorizes the Company to:

• receive payments on its behalf,

• deduct applicable fees,

• process settlements,

• transfer funds to the User.

This authorization is valid during the entire contractual term.

8.4. Payout Schedule

Funds received via GoPay are paid out to the User:

a) every 14 days, or
b) monthly,

according to the User’s settings in the User Account.

8.5. Transaction Fees

Each Client payment processed through the Payment Gateway is subject to a transaction fee (“Transaction Fee”), which consists of:

a) a percentage fee applied to the transaction amount, and
b) a fixed fee per transaction.

The applicable Transaction Fee rates for each country or region are listed in the Fee Schedule available on the Website.
The Transaction Fee is automatically deducted before funds are credited to the User’s wallet within the Service.

Example (for illustration only — actual fees may vary based on the User’s country and the current Fee Schedule):
If a Client pays €20.00 and the applicable Transaction Fee consists of 2.5% + €0.35, the total fee would be €0.85 and the User would receive €19.15.

8.6. The Company may adjust its fees if GoPay or internal pricing changes. Users will be notified at least 15 days in advance.

8.7. The Company is not responsible for:

• failed transactions,

• GoPay outages,

• bank processing delays,

• fraud or AML-related holds,

• incorrect User or Client data.

8.8. Refunds, cancellations, no-shows, quality of service, disputes between Clients and Users, and any claims related to Voucher Products (Gift Vouchers and Passes) are solely the responsibility of the User.

8.9. In case of chargebacks or disputes, the Company may:

• withhold payouts,

• offset amounts,

• require reimbursement from the User.

8.10. The User must cooperate fully with the Company and GoPay during any verification.

8.11. The Company does not process card data; GoPay acts as an independent data controller.

8.12. Invoices/receipts and any tax documentation toward Clients (including documentation related to Bookings and Voucher Products) are issued exclusively by the User. The Company invoices only its own fees.

8.13. Payment is considered completed between the Client and the User once the funds are credited to the Collection Account.

8.14. Sale of Gift Vouchers and Passes (Voucher Products)
8.14.1. The Service enables the User to create, upload, manage, and sell Voucher Products via the Booking Form or other online outputs of the Service. The User determines the Voucher Product’s value, scope, validity, redemption rules, restrictions, and design. The Company provides only the technical functionality for listing, payment processing, delivery, and internal record-keeping.

8.14.2. A Client of the User may purchase a Voucher Product online and pay through the Payment Gateway (GoPay). Payments for Voucher Products are processed under this Section 8 (Collection Account mechanism). In particular, Sections 8.1–8.13 apply accordingly, unless expressly stated otherwise herein.

8.14.3. After a successful Transaction, the system typically sends the purchased Voucher Product to the Client’s email address together with a Unique Code. The Company is responsible only for dispatching the email from the system and is not responsible for delivery failures due to reasons on the Client’s side (including incorrect email address, spam filters, full mailbox, email provider outages, etc.).

8.14.4. The User acknowledges that Voucher Products are issued and sold by the User to the User’s Client. The Company is not a party to the contractual relationship between the User and the Client, including with respect to Voucher Products, and does not provide the underlying services that are to be redeemed using the Voucher Product.

8.14.5. Funds paid for Voucher Products are credited to the Collection Account and subsequently recorded in the User Wallet within the Service after deduction of the applicable fees under these Terms (including the Transaction Fee and any other applicable fees). Payouts to the User are made in accordance with the payout schedule under Section 8.4.

8.14.6. Voucher Products may be redeemed exclusively with the User and only in accordance with the rules defined by the User and the redemption options enabled within the Service. The Company does not guarantee that a Voucher Product can be redeemed outside of the Service or outside of the processes configured by the User.

8.14.7. The User must define clear terms for Voucher Products toward its Clients, including at minimum: validity/expiry, partial redemption rules, whether vouchers can be combined with discounts, transferability, cancellation/refund policy, and the procedure for lost or undelivered codes. The User must make such terms available to Clients in an appropriate manner (e.g., in the Booking Form, on the User’s website, or in the User’s own terms and conditions). The Company does not define, control, or assume liability for these terms.

8.14.8. Any claims by Clients related to Voucher Products, including complaints, cancellation requests, exchanges, validity extensions, refunds, or inability to redeem, shall be handled exclusively by the User. The Company shall not be liable for the Voucher Product content, the User’s refusal or inability to redeem it, or the User’s refund decisions.

8.14.9. If the User grants a refund to a Client for a Voucher Product, the User is responsible for ensuring the proper settlement of such refund. The Company may settle refunds and related liabilities through the mechanisms described in Section 8.9 (withholding payouts, offsets, or requesting reimbursement) if needed.

8.14.10. In cases of suspected fraud, misuse of Unique Codes, an increased number of disputes or chargebacks, or other compliance risks, the Company may apply measures under these Terms (including withholding payouts and requesting cooperation). The User must provide reasonable evidence and cooperation upon request (including proof of service delivery or communication with the Client).

8.14.11. The User represents and warrants that any Voucher Product content (including text, graphics, logos, and branding) does not infringe third-party rights (including copyrights and trademarks) and complies with applicable laws. The Company may remove or restrict Voucher Products that violate laws or third-party rights and may take further steps under these Terms, including suspension/termination.

8.14.12. Invoices/receipts and any tax documentation toward Clients in connection with Voucher Products shall be issued exclusively by the User, based on the User’s legal, tax, and accounting obligations. The Company issues invoices only for its own fees charged to the User.

8.14.13. The Company does not provide legal, tax, or accounting advice and does not determine the legal classification of Voucher Products (including for VAT/taxes, consumer law, or accounting treatment). The User is solely responsible for ensuring that the sale and redemption of Voucher Products complies with applicable laws in its jurisdiction and for providing all legally required information to Clients.

9. TERMINATION

9.1. The contract may be terminated by mutual agreement.

9.2. Either party may terminate the contract with 30 days’ notice.

9.3. The Company may terminate the contract immediately in case of a breach.

9.4. Upon termination, User Content may be deleted after 10 days.

9.5. The Company must pay out all remaining funds in the Collection Account to the User within 30 days unless:

• chargebacks,

• disputes,

• AML holds,

• or technical delays apply.

10. DATA PROTECTION

10.1. Personal data is processed in accordance with applicable laws, including GDPR.

10.2. Details are provided in the Privacy Policy available on the Website.

10.3. The Company and its processors maintain confidentiality.

11. GLOBAL COMPLIANCE (IMPORTANT)

11.1. The User is solely responsible for complying with all local laws applicable in their jurisdiction, including business, tax, data protection, booking, licensing, and consumer regulations.

11.2. The Company does not guarantee compliance of the Service with laws outside the Slovak Republic.

11.3. The Company shall not be liable for any consequences of the User’s failure to comply with local legal requirements.

12. B2B ONLY – NO CONSUMER USE

12.1. The Service is intended exclusively for business users (B2B).
12.2. By registering, the User confirms that it is not a consumer.
12.3. Consumer protection laws do not apply to this contractual relationship.

13. EXPORT CONTROL & SANCTIONS

13.1. The User must not use the Service in violation of international sanctions, embargoes, or export laws imposed by the EU, US, UN, or other authorities.

13.2. The Company may suspend or terminate access if providing the Service would violate sanctions or regulatory obligations.

14. GOVERNING LAW & DISPUTE RESOLUTION

14.1. These Terms are governed by the laws of the Slovak Republic.

14.2. All disputes shall be resolved by the courts of Bratislava, Slovak Republic.

14.3. Alternatively, the Company may choose to resolve disputes through ICC arbitration in Vienna, Austria, in English.

15. AMENDMENTS

15.1. The Company may amend these Terms at any time.

15.2. Users will be notified in advance. Continued use of the Service after the effective date constitutes acceptance.

16. LANGUAGE

16.1. These Terms are written in English.
16.2. In case of translations, the English version prevails.

Effective date: 1st March 2024